Complaints and reports

Submitting a complaint or report

Contact us by email or telephone with your reference number, the relevant page or transaction, what happened and the outcome you seek. Only share personal information needed for your report.

We aim to provide a substantive response within 14 days. If further investigation is needed, we explain why and when you can expect a response. The buyer and seller should first discuss a vehicle purchase complaint with each other; we may help with communication.

Personal data requests normally have a response deadline of one month, as explained in the privacy policy. A complaint does not restrict access to the competent court or your right to complain to the Dutch Data Protection Authority.