Not starting is a complaint
A car that doesn't start can have several problems. Write down symptoms and available diagnosis. Make a distinction between what you see and what a garage has determined.
Access to the car
Is the car on the street, on your own property or in a garage? Pass practical restrictions, such as a narrow passage or blocked wheels. This helps to discuss transport.
Complete vehicle data
Also in the event of a standstill, registration, mileage, maintenance and execution remain relevant. Show bodywork, interior and visible problems on photocopiers. Report missing keys or parts.
Transport and sales proposal
Transport and any costs will be discussed in advance. A proposal depends on the vehicle, known condition and interest. Do not assume automatic sales or free transport.
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